Operational efficiency
We map every step between a customer saying "yes" and you banking the money. Where steps duplicate, stall, or cost more than they should, we redesign them. Typical engagement length: two to three weeks on-site.
How we work
Four weeks that reshape your operations
1
Diagnostic week
We spend five days inside your business. We interview staff, read your P&L line by line, watch how orders flow from enquiry to invoice. No questionnaire. No template. By Friday you get a written report listing the three to five issues that cost you the most money.
2
Pricing and margin review
Most SMEs under-price at least one service line. We model your costs per unit, compare against the market, and propose a pricing structure you can implement the same month. One Welsh manufacturer we worked with recovered £140k in annual margin from a single product family.
3
Operational redesign
We redraw workflows, reassign responsibilities, and remove the bottlenecks that slow delivery. This is not about adding software. It is about making sure the right person does the right task at the right time, with clear accountability written down.
4
Handover and 90-day check
You get a playbook. Plain language, numbered actions, deadlines. We leave, but we call back at 30, 60 and 90 days to check progress and troubleshoot anything that stalled. If a recommendation is not working, we revise it at no extra charge.
What we do
Consulting built around what actually breaks
Pricing strategy
Gut-feel pricing leaves money on the table. We build cost models from your real data, test price sensitivity with your actual customers, and hand you a rate card that holds up in negotiation. Clients often see margin gains within 60 days.
Team structure and hiring
Growing companies tend to hire reactively: someone leaves, panic, backfill. We design an org chart for where you want to be in 18 months, then write job briefs, interview frameworks, and onboarding checklists so each hire sticks.
Financial planning for owners
Your accountant files your returns. We sit between you and your accountant to turn those numbers into decisions: when to invest, when to hold cash, how much to draw, and what your break-even really looks like month to month.
Exit and succession readiness
Thinking about selling in the next three to five years? Buyers pay more for businesses that run without the founder. We audit owner-dependency, document key processes, and build a management layer so the business can stand on its own. This work takes six to twelve months, so start early.
Results from recent engagements
Numbers we can point to
£2.1m
Combined margin recovered for clients in 2024
17
Businesses restructured across Wales and the West Midlands
92%
Of recommended price changes adopted within 60 days
4.3×
Average return on consulting fee reported by clients after 12 months
Common questions
Things people ask before they hire us
How much does a typical engagement cost?
Our diagnostic week starts at £3,800 plus VAT. Full operational redesign projects range from £9,000 to £25,000 depending on company size and complexity. We quote a fixed fee before work begins, so there are no surprise invoices.
Do you work with businesses outside Wales?
Yes. About a third of our clients are in England, mostly the West Midlands and the South West. We travel to you for the on-site diagnostic; follow-up calls happen over video.
What size of company is a good fit?
We work best with owner-managed businesses turning over between £500k and £15m. Below that threshold the fee is hard to justify. Above it, the problems tend to need a larger team than ours.
Will you implement changes or just write a report?
Both. The diagnostic produces a report. If you want us to stay and help implement, we agree a second phase with its own scope and fee. Roughly 70% of clients choose implementation support.
How quickly can you start?
We usually have availability within two to four weeks. If your situation is urgent, call us and we will see what we can rearrange.
Get in touch
Book a diagnostic call
Tell us a bit about your business and what is bothering you. We will reply within one working day to arrange a 30-minute call. No charge for that first conversation.
727 Alfred Street, South Bogisichwell, Wales, HL30 9DR, United Kingdom
